Position: Communications Manager
FLSA Status: Full Time Exempt

Location: MHACF Offices – 1525 E. Robinson St., Orlando, FL 32801

Reports to: Vice President of Philanthropy

Apply: Please send your resume and cover letter to Lisseth Russa at lrussa@mhacf.org to apply

Date Posted: 8/17/2023

Summary: The Communications Manager, will coordinate, execute, monitor, and measure all of the association’s marketing and communications efforts under the direction of the Vice President of Philanthropy. The individual should be an excellent writer and have experience in social media and graphic design. The Communications Manager will work with  Program Managers to direct and oversee the flow of communication and information between the Mental Health Association of Central Florida and the public, clients and community partners. They will assist with the development of promotional and informative materials the Association will send/post to the public, clients and community partners. They’ll work with all forms of media, including print and online advertising, digital/social platform content, email marketing, website management and content development, press releases, corporate videos and marketing collateral. The ideal candidate is creative, ambitious, and analytical. Preferably they also have prior experience in a communications or public relations role as well as a bachelor’s degree in communications or a related field.

Salary: $40,000

Benefits:    

• 50% of the employee monthly health insurance premium covered
• 10 days (80 hours) Paid Time Off
• Twelve Corporate Holidays
  
  

Education/Experience Qualifications:

• Bachelor’s degree in Communications, Public Relations, Advertising or a related field.
• Minimum of 1 year experience in a communications or public relations role, preferred.
• Strong analytical skills and the ability to determine what makes a campaign successful.
• Excellent written and verbal communication skills; exceptional copywriting, proofreading and editing skills.
• Multi-tasking expertise and the ability to meet deadlines.
• Relationships with both local business and industry media outlets a plus.
• Social media experience including Facebook, Instagram, Twitter, Linkedin, YouTube, etc. Experience with paid social media marketing a plus.
• Website copywriting, site editing and design experience.  Experience with WordPress preferred.
• Graphic design experience with Canva, Adobe Photoshop, Adobe Illustrator, etc. preferred.
• Video editing experience in Adobe Premiere or similar a plus.
• Experience in promoting virtual events via Evenbrite, Meetup, and other platforms a plus.
  
  

Responsibilities Include:

• Work with Vice President of Philanthropy to implement a marketing communications plan that meets and/or exceeds goals.
• Assist with development and implementation of content and marketing strategies on behalf of the organization.
• Work to track and monitor campaign statistics and analytics with monthly reports detailing successes and failures.
• Ensure all content published on behalf of the organization is uniform in terms of brand voice and messaging.
• Assist Vice President of Philanthropy by engaging in outreach plans and building relationships with community members.
• Assist with coordination of public relations activities.
• Create content for press releases, social posts and keynote and event presentations.
• Support MHACF departments/staff with public and community relations and advocacy initiatives, including representing MHACF as a member of the team at community events.
• Assist with department needs to further the development goals for the organization.
• Coordinate and develop of graphic design for communications and marketing initiatives, including newsletters, social media graphics, email campaigns, event materials, website pages, videos, community calendars, general correspondence, etc.

 

Working Conditions:

This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.

Position: Community Cares Manager

FLSA Status: Full Time

Location: MHACF

Reports to: Vice President of Operations

Salary: $60,000

Apply: Please send your resume and cover letter to Lisseth Russa at lrussa@mhacf.org to apply

Date Posted: 8/17/2023

 

Benefits Include:

• 50% Employer Paid Medical
• Vision/Dental
• Professional development assistance
• 10 days (80 hours) Paid Time Off
• Twelve Corporate Holidays
  
  

About the MHACF:  Established in 1946, the Mental Health Association of Central Florida, Inc. (MHACF) is one of the oldest nonprofits in Central Florida and is the leading community-based nonprofit dedicated to addressing the needs of those living with mental illness and promoting the overall mental health of all. This mission is supported by the Association’s commitment to promote mental health as a critical part of overall wellness, including prevention services for all; early identification and intervention for those at risk; integrated care, services, and supports for those who need them; with recovery as the goal. The MHACF also understands that violence, racism, and discrimination undermine mental wellness and are significant contributors to adverse traumas. Therefore, we are committed to breaking cycles of multi-generational distress in marginalized communities and anti-racism in all that we do, pledging to work against individual racism, interpersonal racism, and institutional racism in all their forms.

 

Position Summary: The Community Cares Manager’s primary purpose is to provide empowerment, guidance, support, education and care coordination to youth and families. This position will have a working arrangement with some onsite meetings, community-based events, and training. Performance will be measured by your individual outcomes, achieving your individual targets/goals, your contribution to your overall program team/department and your buy-in to the culture of the organization.

 

The Community Cares Manager is responsible for completing a comprehensive strengths-based assessment of the individual/family, working in full partnership with supporting team members and community based partners, to develop a plan of care based upon Family WRAP (What Is WRAP? – Wellness Recovery Action Plan), overseeing the implementation of the plan, identifying family-based resources, facilitating weekly meetings, making regular home visits, monitoring all services authorized for client care, and authorizing all care to maintain fiscal accountability.

Qualifications:

The candidate will possess superior interpersonal skills and the ability to deliver exceptional customer service to a diverse group of constituents from a wide variety of cultural, ethnic, and socioeconomic backgrounds and lifestyles.  The Community Cares Manager assures care is delivered in a manner consistent with strength-based, family-centered, and culturally competent values, offers consultation and education to all providers regarding the values of the model, monitors progress toward treatment goals, and assures that all necessary data for evaluation is gathered and recorded.

Essential Duties and Responsibilities

• Manages his/her caseload within the financial parameters of the established grant protocols.
• Uses resources and available flex funding to assure that services are based specifically on the needs of the

child and family.

• Uses referral information, CANS assessment and other data to complete strengths-based assessment for

use by child and family team as they collaboratively develop a plan of care with clearly defined goals.

• Willingly completes other duties as assigned to advance the mission of the MHACF.
  
  

Leadership

• Minimum of bachelor’s degree in social work or related human service field required.
• Certified as a Family Wrap Facilitator.
• Minimum of 2 years of nonprofit leadership experience.
• Excellent communication skills – interpersonal, verbal, presentation and written (also with ability to meet

required standards of documentation).

• Must have insight into the central Florida community behavioral health system of care through professional

or personal experience.

• Must demonstrate a high degree of organization and time management skills with strong attention to

details and ability to positively manage and motivate people.

• Provides leadership for initiatives to improve/maintain a positive work climate that is trauma informed.
• Provides overall programmatic and clinical oversight to assure consistency and continuity in the provision

of services.

• Supervises, trains, coaches, and mentors program staff and interns to achieve established goals.
• Ensures compliance with agency training requirements, for self and staff.
• Oversees certification site visit preparation, and program audit visits and reports.
• Assists with program development as well as ensures compliance with policies and procedures directly

related to risk and funding mandates.

• Monitors and helps develop programmatic fiscal budgets.
• Liaison with appropriate mental health departments, community agencies and private practitioners.
• Proficiency with Microsoft Office, including Word, Excel and Powerpoint
• Proficiency with Electronic Health Records
• Other administrative duties as assigned.
  
• Must be enthusiastic for the mission of the MHACF and the clients we serve
  
  

Working Conditions:

This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.

 

Experience Requirements: master’s degree in social work, behavioral health treatment or related social services. Excellent interpersonal and communication skills; 2-4 years’ experience of supervision and/or management of volunteers/interns in a non-profit setting.

Position: Reflections Program Coordinator
FLSA Status: Full Time
Location: MHACF Offices – 1525 E. Robinson St., Orlando, FL 32801
Reports to: Vice President of Operations & CEO

Apply: Please send your resume and cover letter to Lisseth Russa at lrussa@mhacf.org to apply

Date Posted: 8/17/2023

Position Summary: The Reflections Program Coordinator leads the Mental Health Association of Central Florida’s Reflections Peer Recovery Community. Peer Recovery is a key support to clinical treatment for individuals with a lived experience in mental health. The goal of the Reflections Peer Recovery Community is to engage peers in Central Florida in their wellness and create a community of support. The Reflections Program Coordinator will be responsible for scheduling, facilitating, and documenting/reporting on regular peer recovery support groups and workshops. They will be required to facilitate small in-person groups in person as well as virtually. Outreach activities including networking and community events are key to the success of this position.

The ideal candidate is compassionate, outgoing, organized, and proactive. Preferably they also have prior experience in peer-to-peer support or workshop facilitation.

Responsibilities Include:
• Reports program updates to the organizations VP of Operations.
• Generates and manages the Reflections program budget.
• Schedules and coordinates trainings within the community (i.e., Introduction to WRAP).
• Facilitates recovery and wellness trainings/workshops.
• Completes and satisfies all required program duties as specified within the Reflections Program contract (i.e., workshops, etc.).
• Facilitates all program support groups.
• Organizes an annual event that allows community members to be involved while educating the importance of wellness.
• Responds to funding and grant opportunities on behalf of the organization.
• Promotes the organizations mission through social media and community outreach.
• Attends important mental health trainings and/or webinars within Central Florida as needed.
• Attends community meetings regarding mental health education as needed.
• Promotes and advertises program events and peer recovery at community events and health fairs as needed.
• Maintains timely communication with the community and potential applicants via email and phone.
• Maintains data collection and development of reports.
• Creates documentation for training fidelity and contract reporting.
• Invoices for contract billing.
• Demonstrates flexibility and adaptability to changing priorities (i.e. alternating schedule for workshop dates and/or evening/weekend hours).

Benefits:
• 50% of the employee monthly health insurance premium covered
• Paid Time Off
• Eight corporate holidays

Education/Experience Qualifications:
• Bachelor’s degree in mental health or social service area (preferred social work).
• Must be a Certified Recovery Peer Specialist within the state of FL or be ready to take the test for certification immediately upon hire.
• Must be a WRAP (Wellness Recovery Action Plan) Facilitator or be ready to attend the Facilitator Training immediately upon hire (i.e., have completed Intro to WRAP).
• Minimum of 1 year of volunteer management experience.
• Must be computer literate in Microsoft Office suite.
• Insight into the community mental health system of care through professional and/or personal experience.
• Have excellent verbal and written interpersonal and communication skills.
• Must demonstrate high degree of organization and time management with attention to detail.
• Multi-tasking expertise and the ability to meet deadlines.
• Possess a collaborative attitude and the prowess to provide constructive feedback.

Working Conditions:
This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.

Position: Director of Case Management – Outlook clinic

FLSA Status: Full Time

Location: MHACF Director of Operations – Outlook clinic

Salary: $40,000

Apply: Please send your resume and cover letter to Lisseth Russa at lrussa@mhacf.org to apply

Date Posted: 8/17/2023

 

Benefits Include:

·                     50% Employer Paid Medical

·                     Vision/Dental

·                     Professional development assistance

·                     10 days (80 hours) Paid Time Off

·                     Twelve Corporate Holidays

 

About the MHACF:  Established in 1946, the Mental Health Association of Central Florida, Inc. (MHACF.org) is one of the oldest nonprofits in Central Florida and is the leading community-based nonprofit dedicated to addressing the needs of those living with mental illness and promoting the overall mental health of all. This mission is supported by the Association’s commitment to promote mental health as a critical part of overall wellness, including prevention services for all; early identification and intervention for those at risk; integrated care, services, and supports for those who need them; with recovery as the goal. The MHACF also understands that violence, racism, and discrimination undermine mental wellness and are significant contributors to adverse traumas. Therefore, we are committed to breaking cycles of multi-generational distress in marginalized communities and anti-racism in all that we do, pledging to work against individual racism, interpersonal racism, and institutional racism in all their forms.

 

Position Summary: The Director of Case Management is a key leadership role responsible for overseeing and managing the case management department within the Outlook Clinic. This individual will provide strategic direction, leadership, and operational management to ensure the effective delivery of case management services. The Director of Case Management will collaborate with various departments at the Outlook clinic across the organization as well as lead a team of case manager Interns and ensure compliance with relevant regulations and standards and grant funding requirements.

 

Qualifications:

The candidate will possess superior interpersonal skills and the ability to deliver exceptional customer service to a diverse group of constituents from a wide variety of cultural, ethnic, and socioeconomic backgrounds and lifestyles.  The Director of Case Management assures care is delivered in a manner consistent with strength-based, family-centered, and culturally competent values, offers consultation and education to all clients regarding the values of the model, monitors progress toward treatment goals, and assures that all necessary data for evaluation is gathered and recorded.

 

Essential Duties and Responsibilities

 

Strategic Leadership:

·         Develop and implement the overall case management strategy in alignment with the organization’s mission and goals.

·         Identify opportunities for process improvements, enhanced service delivery, and cost-efficiency.

·          

Team Management:

·         Recruit, train, and mentor interns as case managers, ensuring a high level of performance and professional development.

·         Provide guidance and support to case managers in complex cases, ensuring quality care coordination and appropriate resource utilization.

Collaboration:

·         Collaborate with medical professionals, social workers, legal advisors, community partners and other relevant stakeholders to ensure comprehensive and holistic case management services.

·         Foster positive relationships with external organizations, agencies, and community resources to enhance service options for clients.

Quality Assurance:

·         Monitor and evaluate case management processes to ensure compliance with industry standards, regulations, and internal policies.

·         Implement quality improvement initiatives to enhance the effectiveness and efficiency of case management services.

Resource Management:

·         Allocate and manage resources effectively to ensure optimal case management outcomes while managing costs.

·         Oversee the utilization of technology and software to support efficient case management operations.

Data Analysis and Reporting:

·         Analyze case management data and generate regular reports to track key performance indicators, identify trends, and inform decision-making.

·         Use data-driven insights to make informed decisions that improve overall service quality.

Training and Development:

·         Provide ongoing training and development opportunities for case management staff to enhance their skills and knowledge.

·         Stay updated with industry trends and best practices in case management to ensure continuous improvement.

Ethical and Legal Compliance:

·         Ensure that case management practices adhere to ethical standards and legal requirements, maintaining client confidentiality and privacy.

·         Stay informed about changes in regulations and standards that impact case management practices.

Leadership

·         Minimum of bachelor’s degree in social work or related behavioral health field required.

·         Certified as a Family Wrap Facilitator.

·         Certified in QPR (Question, Persuade and Response

·         Minimum of 2 years of nonprofit leadership experience.

·         Excellent communication skills – interpersonal, verbal, presentation and written (also with ability to meet required standards of documentation).

·         Must have insight into the central Florida community behavioral health system of care through professional or personal experience.

·         Must demonstrate a high degree of organization and time management skills with strong attention to details and ability to positively manage and motivate people.

·         Assists leadership for initiatives to improve/maintain a positive work climate that is trauma informed.

·         Supervises, trains, coaches, and mentors interns to achieve established goals.

·         Ensures compliance with agency training requirements, for self and staff.

·         Assists with certification site visit preparation, and program audit visits and reports.

·         Assists with program development as well as ensures compliance with policies and procedures directly related to risk and funding mandates.

·         Liaison with appropriate mental health organizations, community agencies and private practitioners.

·         Proficiency with Microsoft Office, including Word, Excel and Powerpoint

·         Proficiency with Electronic Health Records

·         Other administrative duties as assigned.

·         Must be enthusiastic for the mission of the MHACF and the clients we serve.

 

Experience Requirements:

·         Bachelor’s or Master’s degree in Social Work, Healthcare Administration, or a related field.

·         Proven experience in case management, with a demonstrated ability to lead and manage teams effectively.

·         Strong knowledge of healthcare systems, and social services.

·         Excellent communication, interpersonal, and negotiation skills.

·         Analytical mindset with the ability to interpret data and make informed decisions.

·         Familiarity with relevant software and technology for case management.

·         Strong organizational skills and attention to detail.

·         Ability to work collaboratively with diverse stakeholders and maintain a client-centered approach.

·         Professional certification in case management (e.g., CCM, ACM, BHCMC) is a plus.

 

 

Working Conditions:

This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.