The Mental Health Association of Central Florida is excited to be expanding our team and would love to see you join us!

Available Job Listings

Position: Connections Program Manager

FLSA Status: Full Time

Location: MHACF Offices – 1525 E. Robinson St., Orlando, FL 32801

Reports to: Vice President of Operations & CEO

 

Program Description: The Connections Program is a free information and referral resource for individuals seeking mental health information for themselves, family, or friends. With a database of 2,500 mental health, addiction treatment and community care providers, hospitals and treatment facilities and consumer run organizations that deliver services in Orange, Osceola, Seminole, Lake, Brevard, and Volusia counties. Over 2,000 referrals are made annually to individuals and families in need of mental health resources. Callers receive resources in 24-48 hours and a follow-up check in on the Connection. Over 1,000 volunteers have dedicated their time in the last 5 years.

 

Summary: The Connections Program Manager is responsible for the management, tracking, and recruitment for the Connections Program. The Program Manager will provide training, coaching, and support for interns as well as maintaining relationships with community providers and potential recruitment referral sources. They will also work to maintain and create partnerships with providers, that include private and public mental health services, social services, and local universities. The Program Manager will interact with community partners and help represent the agency at community events. The manager will also be responsible for overseeing all Connections referrals, including the approval of referrals, maintaining an accurate database of providers, and ensuring that the interns are communicating with the community at a high level. The Program Manager will also be responsible for contributing to the professional development of the interns and their personal growth.

The ideal candidate will possess superior interpersonal skills and the ability to deliver exceptional service to a diverse group of constituents from a wide variety of cultural, ethnic, and socioeconomic backgrounds and lifestyles. They should also have extensive experience involving supervision and/or management of volunteers/interns in a non-profit setting.

 

Benefits:

  • 50% of the employee monthly health insurance premium covered
  • Paid Time Off
  • Eight corporate holidays

 

Education/Experience Qualifications:

  • Masters degree in mental health or social service area (preferred social work).
  • Minimum of 1-2 years of volunteer management experience.
  • Must be computer literate in Microsoft Office suite.
  • Bilingual preferred.
  • Experience working with clients in crisis having suicidal or homicidal ideation.
  • Insight into the community mental health system of care through professional and/or personal experience.
  • Have excellent verbal and written interpersonal and communication skills.
  • Must demonstrate high degree of organization and time management with attention to detail.
  • Multi-tasking expertise and the ability to meet deadlines.
  • A collaborative attitude and the prowess to provide constructive feedback.

 

Responsibilities Include:

  • Professional recruitment, coaching, management, and training of Connections Program interns.
  • Conducting weekly supervisions for students recruited from the UCF School of Social Work and check ins with students recruited from other avenues.
  • Completing all required paperwork for the School of Social Work as well as meeting with liaisons from UCF to discuss the progress and evaluation of social work interns.
  • Providing mid-term and end-of-term evaluations for interns, providing constructive feedback and positive reinforcement towards the interns’ progress.
  • Facilitating calls between interns and clients in crises, ability to speak with the local law enforcement and/or crisis lines to help de-escalate or initiate a Baker Act.
  • Approving database referrals and/or providing feedback by adding further specialized research as needed.
  • Other miscellaneous referral duties including: helping interns with various referrals, assisting with crisis calls, updating and creating any useful reference guides for interns, such as the volunteer manual, and various other tasks as needed.
  • Conducting various tasks to track the Connections program, such as monthly program reports, corporate and individual member stewardship, and maintaining quality provider information.
  • Applying networking skills by building relationships with service providers as part of connections and community outreach as well as representing the MHACF by attending community events.
  • Building and maintaining relationships with possible intern recruitment resources.
  • Organizing educational events with community providers, such as presentations to the staff and interns, tours of local facilities, and Q&A sessions with providers.
  • Conducting interviews with local behavioral providers for the organizations’ educational video series, “Coping Together.”
  • Various other projects as needed.

 

Working Conditions:

This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.

 

Please send your resume and cover letter to Jennifer Helriggle at JHelriggle@mhacf.org to apply.

 

Position: Reflections Program Coordinator
FLSA Status: Full Time
Location: MHACF Offices – 1525 E. Robinson St., Orlando, FL 32801
Reports to: Vice President of Operations & CEO

Position Summary: The Reflections Program Coordinator leads the Mental Health Association of Central Florida’s Reflections Peer Recovery Community. Peer Recovery is a key support to clinical treatment for individuals with a lived experience in mental health. The goal of the Reflections Peer Recovery Community is to engage peers in Central Florida in their wellness and create a community of support. The Reflections Program Coordinator will be responsible for scheduling, facilitating, and documenting/reporting on regular peer recovery support groups and workshops. They will be required to facilitate small in-person groups in person as well as virtually. Outreach activities including networking and community events are key to the success of this position.

The ideal candidate is compassionate, outgoing, organized, and proactive. Preferably they also have prior experience in peer-to-peer support or workshop facilitation.

Responsibilities Include:
• Reports program updates to the organizations VP of Operations.
• Generates and manages the Reflections program budget.
• Schedules and coordinates trainings within the community (i.e., Introduction to WRAP).
• Facilitates recovery and wellness trainings/workshops.
• Completes and satisfies all required program duties as specified within the Reflections Program contract (i.e., workshops, etc.).
• Facilitates all program support groups.
• Organizes an annual event that allows community members to be involved while educating the importance of wellness.
• Responds to funding and grant opportunities on behalf of the organization.
• Promotes the organizations mission through social media and community outreach.
• Attends important mental health trainings and/or webinars within Central Florida as needed.
• Attends community meetings regarding mental health education as needed.
• Promotes and advertises program events and peer recovery at community events and health fairs as needed.
• Maintains timely communication with the community and potential applicants via email and phone.
• Maintains data collection and development of reports.
• Creates documentation for training fidelity and contract reporting.
• Invoices for contract billing.
• Demonstrates flexibility and adaptability to changing priorities (i.e. alternating schedule for workshop dates and/or evening/weekend hours).

Benefits:
• 50% of the employee monthly health insurance premium covered
• Paid Time Off
• Eight corporate holidays

Education/Experience Qualifications:
• Bachelor’s degree in mental health or social service area (preferred social work).
• Must be a Certified Recovery Peer Specialist within the state of FL or be ready to take the test for certification immediately upon hire.
• Must be a WRAP (Wellness Recovery Action Plan) Facilitator or be ready to attend the Facilitator Training immediately upon hire (i.e., have completed Intro to WRAP).
• Minimum of 1 year of volunteer management experience.
• Must be computer literate in Microsoft Office suite.
• Insight into the community mental health system of care through professional and/or personal experience.
• Have excellent verbal and written interpersonal and communication skills.
• Must demonstrate high degree of organization and time management with attention to detail.
• Multi-tasking expertise and the ability to meet deadlines.
• Possess a collaborative attitude and the prowess to provide constructive feedback.

Working Conditions:
This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.

Please send your resume and cover letter to Jennifer Helriggle at JHelriggle@mhacf.org to apply.

Available Internships

Mental Health Connections Specialists answer all incoming calls, complete referrals, and research our database of nearly 3,000 providers in the Central Florida area to find resources that best fit the consumer request. The Interns also provide resources to the callers, maintain databases, complete data entry, miscellaneous intern projects, community outreach, attend community events, and more.

 

 

We value individuals who possess strong communication skills and are detail-oriented, professional, passionate, and eager to learn. Applicants must be at least 18 years of age and undergraduate degree-seeking. A background of interest in psychology is usually quite beneficial to the position. Strong candidates will have previous experience with professional communication skills, phone and email skills, taking messages, and working in an office environment. 

 

 

No previous experience is mandatory.

 

 

**We require a commitment to the indicated dates below including attendance at the training date and at least 20 hours per week.**

 

The next semester will run from May 31st, 2022 and will end November 18th, 2022. The training for this semester will be on Friday, May 27th, 2022. You must be able to commit to 12 hours a week during this time frame. You will be required to shadow for 8 hours beforehand. Please be able to meet all these needs before applying.

 

If you would like to apply for this internship, please email Charlotte at CMelton@mhacf.org starting in March of 2022 with a copy of your resume and your availability for the semester. The subject of the email should read “Mental Health Connections Applicant”.

 

 

**Applications for the May 2022 semester will not be accepted after May 10th, 2022*