fbpx

The Mental Health Association of Central Florida is excited to be expanding our team and would love to see you join us!

Available Job Listings

Position: Guardian Advocate Program Manager

FLSA Status: Full Time

Location: MHACF Offices – 605 E Robinson St #450, Orlando, FL 32801

Reports to: MHACF VP of Operations

Apply: Please send your resume and cover letter to Lisseth Russa at lrussa@mhacf.org to apply

Date Posted: 1/24/2024

Benefits Include:

  • 50% Employer Paid Medical
  • Vision/Dental
  • Professional development assistance
  • 10 days (80 hours) Paid Time Off
  • Twelve Corporate Holidays

About the MHACF:  Established in 1946, the Mental Health Association of Central Florida, Inc. (MHACF.org) is one of the oldest nonprofits in Central Florida and is the leading community-based nonprofit dedicated to addressing the needs of those living with mental illness and promoting the overall mental health of all. This mission is supported by the Association’s commitment to promote mental health as a critical part of overall wellness, including prevention services for all; early identification and intervention for those at risk; integrated care, services, and supports for those who need them; with recovery as the goal. The MHACF also understands that violence, racism, and discrimination undermine mental wellness and are significant contributors to adverse traumas. Therefore, we are committed to breaking cycles of multi-generational distress in marginalized communities and anti-racism in all that we do, pledging to work against individual racism, interpersonal racism, and institutional racism in all their forms.

 

Position Summary: The Guardian Advocate Program Manager is responsible for the coordination and support of the Guardian Advocate Certification Program under the supervision of the Vice President of Operations. The Guardian Advocate Program Manager works with the Vice President of Operations to schedule trainings, recruit and retain volunteers, and supervise and develop the program, while maintaining relationships with related Baker Act Receiving facilities and staff. The Guardian Advocate Program position also requires collaboration with MHACF programs and volunteers for programmatic and event needs.

Qualifications:

  • Master’s and/or Bachelor’s degree in mental health or social service area (preferred social work) including volunteer management experience.
  • Must be computer literate in Microsoft Office suite.
  • Insight into the community mental health system of care through professional and/or personal experience.
  • Have excellent verbal and written interpersonal and communication skills.
  • Must demonstrate high degree of organization and time management with attention to detail.
  • Multi-tasking expertise and the ability to meet deadlines.
  • A collaborative attitude and the prowess to provide constructive feedback.

Essential Duties and Responsibilities

Strategic Leadership:

  • Develop and implement the overall strategy in alignment with the organization’s mission and goals.

  • Identify opportunities for process improvements, enhanced service delivery, and cost-efficiency.

Team Management:

  • Recruit, train, and mentor interns as Guardian Advocates, ensuring a high level of performance and professional development.

  • Provide guidance and support to Guardian advocates in complex cases, ensuring quality care coordination and appropriate resource utilization.

Collaboration:

  • Collaborate with medical professionals, social workers, legal advisors, community partners and other relevant stakeholders to ensure comprehensive and holistic services.

  • Foster positive relationships with external organizations, agencies, and community resources to enhance service options for clients.

Quality Assurance:

  • Monitor and evaluate Guardian Advocate processes to ensure compliance with industry standards, regulations, and internal policies.

  • Implement quality improvement initiatives to enhance the effectiveness and efficiency of Guardian Advocate services.

Resource Management:

  • Allocate and manage resources effectively to ensure optimal Guardian Advocate outcomes while managing costs.

  • Oversee the utilization of technology and software to support efficient Guardian Advocate operations.

Data Analysis and Reporting:

  • Analyze Guardian Advocate data and generate regular reports to track key performance indicators, identify trends, and inform decision-making.

  • Use data-driven insights to make informed decisions that improve overall service quality.

Training and Development:

  • Provide ongoing training and development opportunities for volunteers in Guardian Advocate program.

  • Stay updated with industry trends and best practices in case management to ensure continuous improvement.

Ethical and Legal Compliance:

  • Ensure that Guardian Advocate practices adhere to ethical standards and legal requirements, maintaining client confidentiality and privacy.

  • Stay informed about changes in regulations and standards that impact Guardian Advocate practices.

Leadership

  • Minimum of bachelor’s degree in social work or related behavioral health field required.

  • Certified as a Family Wrap Facilitator.

  • Certified in QPR (Question, Persuade and Response

  • Minimum of 2 years of nonprofit leadership experience.

  • Excellent communication skills – interpersonal, verbal, presentation and written (also with ability to meet required standards of documentation).

  • Must have insight into the central Florida community behavioral health system of care through professional or personal experience.

  • Must demonstrate a high degree of organization and time management skills with strong attention to details and ability to positively manage and motivate

  • Assists leadership for initiatives to improve/maintain a positive work climate that is trauma informed.

  • Supervises, trains, coaches, and mentors interns to achieve established goals.

  • Ensures compliance with agency training requirements, for self and staff.

  • Assists with certification site visit preparation, and program audit visits and reports.

  • Assists with program development as well as ensures compliance with policies and procedures directly related to risk and funding mandates.

  • Liaison with appropriate mental health organizations, community agencies and private practitioners.

  • Proficiency with Microsoft Office, including Word, Excel and Powerpoint

  • Proficiency with Electronic Health Records

  • Other administrative duties as assigned.

  • Must be enthusiastic for the mission of the MHACF and the clients we serve.

Experience Requirements:

  • Bachelor’s or Master’s degree in Social Work, Healthcare Administration, or a related field.

  • Proven experience in volunteer management, with a demonstrated ability to lead and manage teams effectively.

  • Strong knowledge of healthcare systems, and social services.

  • Excellent communication, interpersonal, and negotiation skills.

  • Analytical mindset with the ability to interpret data and make informed decisions.

  • Familiarity with relevant software and technology for case management.

  • Strong organizational skills and attention to detail.

  • Ability to work collaboratively with diverse stakeholders and maintain a client-centered approach.

Working Conditions:

This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.

Full Time Position: Director of Case Management – Outlook Clinic

FLSA Status: Full Time
Location: MHACF Director of Operations – Outlook clinic
Salary: $40,000
Apply: Please send your resume and cover letter to Lisseth Russa at lrussa@mhacf.org to apply
Date Posted: 8/17/2023

 
Benefits Include:
·                     50% Employer Paid Medical
·                     Vision/Dental
·                     Professional development assistance
·                     10 days (80 hours) Paid Time Off
·                     Twelve Corporate Holidays
 
About the MHACF:  Established in 1946, the Mental Health Association of Central Florida, Inc. (MHACF.org) is one of the oldest nonprofits in Central Florida and is the leading community-based nonprofit dedicated to addressing the needs of those living with mental illness and promoting the overall mental health of all. This mission is supported by the Association’s commitment to promote mental health as a critical part of overall wellness, including prevention services for all; early identification and intervention for those at risk; integrated care, services, and supports for those who need them; with recovery as the goal. The MHACF also understands that violence, racism, and discrimination undermine mental wellness and are significant contributors to adverse traumas. Therefore, we are committed to breaking cycles of multi-generational distress in marginalized communities and anti-racism in all that we do, pledging to work against individual racism, interpersonal racism, and institutional racism in all their forms.
 
Position Summary: The Director of Case Management is a key leadership role responsible for overseeing and managing the case management department within the Outlook Clinic. This individual will provide strategic direction, leadership, and operational management to ensure the effective delivery of case management services. The Director of Case Management will collaborate with various departments at the Outlook clinic across the organization as well as lead a team of case manager Interns and ensure compliance with relevant regulations and standards and grant funding requirements.
 
Qualifications:
The candidate will possess superior interpersonal skills and the ability to deliver exceptional customer service to a diverse group of constituents from a wide variety of cultural, ethnic, and socioeconomic backgrounds and lifestyles.  The Director of Case Management assures care is delivered in a manner consistent with strength-based, family-centered, and culturally competent values, offers consultation and education to all clients regarding the values of the model, monitors progress toward treatment goals, and assures that all necessary data for evaluation is gathered and recorded.

 

Essential Duties and Responsibilities
 
Strategic Leadership:
·         Develop and implement the overall case management strategy in alignment with the organization’s mission and goals.
·         Identify opportunities for process improvements, enhanced service delivery, and cost-efficiency.

Team Management:
·         Recruit, train, and mentor interns as case managers, ensuring a high level of performance and professional development.
·         Provide guidance and support to case managers in complex cases, ensuring quality care coordination and appropriate resource utilization.

Collaboration:
·         Collaborate with medical professionals, social workers, legal advisors, community partners and other relevant stakeholders to ensure comprehensive and holistic case management services.
·         Foster positive relationships with external organizations, agencies, and community resources to enhance service options for clients.

Quality Assurance:
·         Monitor and evaluate case management processes to ensure compliance with industry standards, regulations, and internal policies.
·         Implement quality improvement initiatives to enhance the effectiveness and efficiency of case management services.

Resource Management:
·         Allocate and manage resources effectively to ensure optimal case management outcomes while managing costs.
·         Oversee the utilization of technology and software to support efficient case management operations.

Data Analysis and Reporting:
·         Analyze case management data and generate regular reports to track key performance indicators, identify trends, and inform decision-making.
·         Use data-driven insights to make informed decisions that improve overall service quality.

Training and Development:
·         Provide ongoing training and development opportunities for case management staff to enhance their skills and knowledge.
·         Stay updated with industry trends and best practices in case management to ensure continuous improvement.

Ethical and Legal Compliance:
·         Ensure that case management practices adhere to ethical standards and legal requirements, maintaining client confidentiality and privacy.
·         Stay informed about changes in regulations and standards that impact case management practices.

Leadership
·         Minimum of bachelor’s degree in social work or related behavioral health field required.
·         Certified as a Family Wrap Facilitator.
·         Certified in QPR (Question, Persuade and Response
·         Minimum of 2 years of nonprofit leadership experience.
·         Excellent communication skills – interpersonal, verbal, presentation and written (also with ability to meet required standards of documentation).
·         Must have insight into the central Florida community behavioral health system of care through professional or personal experience.
·         Must demonstrate a high degree of organization and time management skills with strong attention to details and ability to positively manage and motivate people.
·         Assists leadership for initiatives to improve/maintain a positive work climate that is trauma informed.
·         Supervises, trains, coaches, and mentors interns to achieve established goals.
·         Ensures compliance with agency training requirements, for self and staff.
·         Assists with certification site visit preparation, and program audit visits and reports.
·         Assists with program development as well as ensures compliance with policies and procedures directly related to risk and funding mandates.
·         Liaison with appropriate mental health organizations, community agencies and private practitioners.

                             ·         Proficiency with Microsoft Office, including Word, Excel and Powerpoint
                             ·         Proficiency with Electronic Health Records
                             ·         Other administrative duties as assigned.
                             ·         Must be enthusiastic for the mission of the MHACF and the clients we serve.
 
Experience Requirements:
·         Bachelor’s or Master’s degree in Social Work, Healthcare Administration, or a related field.
·         Proven experience in case management, with a demonstrated ability to lead and manage teams effectively.
·         Strong knowledge of healthcare systems, and social services.
·         Excellent communication, interpersonal, and negotiation skills.
·         Analytical mindset with the ability to interpret data and make informed decisions.
·         Familiarity with relevant software and technology for case management.
·         Strong organizational skills and attention to detail.
·         Ability to work collaboratively with diverse stakeholders and maintain a client-centered approach.
·         Professional certification in case management (e.g., CCM, ACM, BHCMC) is a plus.
 
 
Working Conditions:
This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.
 

Please send your resume and cover letter to Lisseth Russa at lrussa@mhacf.org to apply

Available Internships

Mental Health Connections Specialists answer all incoming calls, complete referrals, and research our database of nearly 3,000 providers in the Central Florida area to find resources that best fit the consumer request. The Interns also provide resources to the callers, maintain databases, complete data entry, miscellaneous intern projects, community outreach, attend community events, and more.

We value individuals who possess strong communication skills and are detail-oriented, professional, passionate, and eager to learn. Applicants must be at least 18 years of age and undergraduate degree-seeking. A background of interest in psychology is usually quite beneficial to the position. Strong candidates will have previous experience with professional communication skills, phone and email skills, taking messages, and working in an office environment. 

No previous experience is mandatory.

**We require a commitment to the indicated dates below including attendance at the training date and at least 20 hours per week.**

 

The application window is open now. You must be able to commit to 12 hours a week during this time frame. You will be required to shadow for 8 hours beforehand. Please be able to meet all these needs before applying.

 

If you would like to apply for this internship, please email Elizabeth at ECruz@mhacf.org with a copy of your resume and your availability for the semester. The subject of the email should read “Mental Health Connections Applicant”.

Summary:
The Philanthropy Internship position works with the Communications Coordinator to facilitate the philanthropy department activities and responsibilities as they relate to the Mental Health Association of Central Florida. This position will assist the organization with duties that will include, but not be limited to, research, reports facilitation, event organization, as well as marketing, branding and public relations functions including social media. This is an excellent opportunity for a highly organized and motivated individual to develop skills in nonprofit development work and ultimately learn about nonprofit fundraising and management.

Reporting Structure:
The Philanthropy Intern reports directly to the VP of Philanthropy. The Philanthropy Intern will work closely with the Communications Coordinator, as well as, Directors, Administrative Staff, Supporters, and other key MCHCF Members.

Salary and Benefit Plan:
This position is a volunteer internship with no monetary compensation or benefits.

Education/Experience Qualifications:
A successful candidate is an individual seeking an undergraduate degree or experience within the fields of Nonprofit Management, Business Administration, or Communications, Public Relations, Advertising or related fields. Public Relations, Advertising or related fields.

Responsibilities Include:
      Support of staff with logistics associated with special events, including assisting with logistics, marketing materials, special events, including assisting with logistics, marketing materials, public and community relation, solicitation, and advocacy initiatives.

·            Collaborate and develop social posts for the organization.

•            Tracking and evaluating development efforts through reporting

•            Working with the professional committees to implement development strategies

•            Assist with third party fundraising events

•            Communications and support with professional committees and the committee’s related events and functions

•            Assisting with department needs to further the development goals for the organization

 

An Ideal Candidate Must: 

•            Be responsible, flexible, hard‐working, ethical, and committed to the mission of MHACF

•            Possess a high level of organizational skills and be detail oriented

•            Possess solid oral and written communication skills 

•            Be skilled at a variety of computer skills, e.g., Microsoft Word, Word Perfect Excel, PowerPoint, and Adobe Acrobat; Canva and Constant Contact.

•            Be able to operate standard office equipment (fax, photocopier, etc.)

•            Be able to multitask

•            Possess an interest in a nonprofit career, particularly in non-profit development, management or community or public relations.  

•            Consent to a background checks, meet work eligibility requirements, and have transportation.

 

Working Conditions:

This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.

 

Time Commitment:  

Minimum of 12 hours per week; minimum 3-month commitment.

 

Compensation: 

This is a voluntary position. There is opportunity for school credit if allowed by the college/university of applicant. Position offers an excellent opportunity to work on substantive projects and can result in a great reference.