We allow access to your information to auditors only as mandated by regulatory requirements. Upon request, we will remove your personal information from our database, except where legislation or regulation requires our retention of it (example, charitable giving history tied to income tax receipts). If you have any questions about the Mental Health Association’s privacy policies or practices, please contact email@example.com.
Mental Health Association of Central Florida Consumer Policies
Complaints and grievances can be submitted in writing to the Mental Health Association of Central Florida (MHACF) by emailing Charlotte Melton, VP at firstname.lastname@example.org or Marni Stahlman, CEO at email@example.com. Additionally written comments can be physically delivered to the main office, 1525 East Robinson Street, Orlando, FL 32801 attention to either Charlotte Melton or Marni Stahlman.
A grievance can be filed with Central Florida Cares Health System (CFCHS) by electronic reporting can be done via CFCHS website http://centralfloridacares.org/complaints-grievances-form/ or via phone call at (407) 985-3568.
Fraud, Waste, Abuse or Compliance issues can be reported to CFCHS at https://secure.ethicspoint.com/domain/media/en/gui/47248/index.html or via phone call at (844) 302-0433 For the HIPAA and confidentiality statements, please make sure you have included the requirements of CFCHS “HIPAA Security and Privacy Monitoring Tool” located at http://centralfloridacares.org/providers/monitoring/
II. Service Eligibility (regarding residency)
It is our agency intention to provide the community open access to services. In no circumstance shall an individual’s county of residence be a factor that denies access to service provided by the Mental Health Association of Central Florida.
III. Cost of Service
Individuals seeking services from the Mental Health Association of Central Florida will not be denied solely due to an inability to pay. Services provided by MHACF are free to the community.